Section: Wireless Retailers

Reports on the challenges confronting wireless operators, retailers, and potential users of wireless technology that links retailers and shoppers.

Retail Report Cover Wireless Retail Essentials - The changing wireless retail landscape
An RCR Wireless Special Report Sponsored by IQmetrix

This special report from RCR Wireless examines ways the retail cell phone market is changing in the U.S. and the drivers of that change. Download now.

Featured Article

Carrier partnership good business for The Wireless Zone

July 30 2008 - 5:59 am EDT | Allie Winter | RCR Wireless News

-A Wireless Zone store in Blaine, Minn.-

Editor’s Note: In this monthly feature, RCR Wireless News talks to retailers across the country to get a first-hand view of what’s hot in wireless. ... Read More »

Helio slimming down: Four of five retail outlets closed, more cuts expected

August 14 2008 - 2:24 pm EDT | Allie Winter | RCR Wireless News

-Helio's New York retail location remains open.-

Just a month and a half after Virgin Mobile USA Inc.’s announcement to acquire Helio L.L.C., all but one of Helio’s five retail stores have already closed. The New York location remains open, for now, while stores in San Diego, ... Read More »

VZW tops latest J.D. Power customer care study

August 14 2008 - 1:05 pm EDT | Allie Winter | RCR Wireless News

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Verizon Wireless ranked highest in J.D. Power and Associates’ 2008 Wireless Customer Care Performance study. The results, which normally find T-Mobile USA Inc. on top, included more than 11,000 respondents and were based on three ... Read More »

iPhone lands at Best Buy

August 13 2008 - 1:24 pm EDT | Phil Carson | RCR Wireless News

-Best Buy is promoting its iPhone win across its Web site.-

Apple Inc. and AT&T Mobility just added nearly another 1,000 retail outlets for the iPhone 3G by hooking up with big-box retailer Best Buy. ... Read More »

U.S. handset sales healthy in Q2, Moto still in No. 1 position

August 11 2008 - 5:59 am EDT | Phil Carson | RCR Wireless News

Three things you need to know about the handset market in the United States last quarter, courtesy of Strategy Analytics: ... Read More »

T-Mobile USA stamps into prepaid trafficking

August 7 2008 - 1:14 pm EDT | Jeffrey Silva | RCR Wireless News

T-Mobile USA Inc. said it scored two court wins — one awarding the No. 4 wireless provider several million dollars in punitive damages — in connection with mushrooming litigation to curb what appears to be a widespread practice ... Read More »

Sprint Nextel dinged $73M for ETF policy

August 4 2008 - 5:59 am EDT | Colin Gibbs | RCR Wireless News

A California Superior Court judge ordered Sprint Nextel Corp. to pay $73 million after finding its early termination fee policy violated California law. ... Read More »

Some third-party retailers sour they’ve missed out on iPhone revenue

July 21 2008 - 2:09 pm EDT | Allie Winter | RCR Wireless News

-Jacob Whipple looks over a 3G iPhone in an Apple store in Salt Lake City.-George Frey/Bloomberg News

iPhone, iPhone, iPhone. Apple Inc.’s new device is dominating chatter in the wireless world, selling out in most stores and AT&T Mobility employees couldn’t be more pleased. But some third-party retailers who work with AT&T ... Read More »

AT&T Mobility outlines iPhone pricing

July 10 2008 - 5:59 am EDT | Allie Winter | RCR Wireless News

AT&T Mobility offered the stipulations you’d expect in detailing the pricing and conditions for the forthcoming Apple Inc. 3G iPhone. ... Read More »

Worst of the Week: Cutting in line

July 10 2008 - 1:20 pm EDT | Dan Meyer | RCR Wireless News

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So, this week’s Worst of the Week column will be briefer than normal on purpose as I suspect nearly everyone reading this will be standing in line at their nearest Apple or AT&T retail location in hopes of being one of the first ... Read More »

Canada back on 3G iPhone radar

July 9 2008 - 2:10 pm EDT | Allie Winter | RCR Wireless News

-Apple's device will be available in Canada.-

Canadians gasping for air after finding out that Apple Inc.’s iPhone may not be crossing its borders can take a breather. The new 3G iPhone will be released in Canada this Friday and the accompanying rate plans will be lower than ... Read More »

IPhone virtual teardown: Apple margin beats 50%

June 25 2008 - 1:22 pm EDT | Phil Carson | RCR Wireless News

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Based on preliminary analysis of the 3G iPhone, Apple’s new handset may be its most profitable product, garnering better than 50% margins, according to analysts. ... Read More »

Brightpoint signs Verizon Wireless for carrier’s indirect channel

June 25 2008 - 1:57 pm EDT | Phil Carson | RCR Wireless News

Brightpoint Inc. said today it would distribute handsets for Verizon Wireless’ indirect channel of authorized agents and national retailers. ... Read More »

RIM results likely strong next week

June 19 2008 - 5:56 pm EDT | Phil Carson | RCR Wireless News

-RIM's results likely will get a boost from the success of the Curve, according to Goldman Sachs.-

Research In Motion Ltd. reports fiscal first-quarter earnings on June 25 and, driven by sales of its Curve at Verizon Wireless, two analysts said the company’s results likely would be at the high end of current guidance. ... Read More »

Retail Snapshot: Independent retailer sees trends toward 'capped-rate' plans

June 17 2008 - 5:59 am EDT | Dan Meyer | RCR Wireless News

-Wireless Toyz counts more than 190 retail locations across 22 states.-Wireless Toyz

Wireless Toyz, which originally started as an outlet for paging back in 1995, today counts more than 190 retail locations across 22 states and carriers wireless services from the industry’s largest operators as well as regional ... Read More »

Analyst Angle: Just when you thought PANs were DUN

June 9 2008 - 11:22 am EDT | Ross Rubin, Director of Industry Analysis, The NPD Group Inc.

Ross Rubin-Director of Industry Analysis, The NPD Group Inc.-

Bluetooth has come a long way from the days when its stylized "B" logo graced only a handful of handsets. According to NPD's Mobile Phone Track, Bluetooth was a feature of 79% of handsets sold in the U.S. in the first quarter of ... Read More »

Barnes & Noble launches mobile site

May 29 2008 - 11:38 am EDT | Kira Bindrim | Crain's New York Business

In case book buyers felt limited by stores, direct mail and online options, Barnes & Noble is adding one more: mobile phones. ... Read More »

Wireless scores legal victory against prepaid mobile-phone trafficking

May 19 2008 - 1:20 pm EDT | Jeffrey Silva | RCR Wireless News

--istockphoto

The first criminal conviction of an international prepaid mobile-phone trafficker was announced by U.S. officials in Houston, news that again highlights a growing problem of global proportions for wireless. Indeed, the issue has ... Read More »

Boost Mobile hits the street with branded retail outlets

May 19 2008 - 2:03 pm EDT | Colin Gibbs | RCR Wireless News

Boost Mobile is hoping to boost sales with a line of new retail stores. ... Read More »

Celluphone exec says data no longer a four-letter word

May 16 2008 - 5:08 pm EDT | Dan Meyer

-Celluphone was founded in 1983 and is the master agent for more than 2,000 retailers across the country.-

The wireless retail space has been in a state of flux over the past several years with carriers trying to find the perfect combination between company-owned stores, online sales, partnerships with big-box retailers and support ... Read More »

Survey: Wireless retail experience getting worse

May 8 2008 - 12:52 pm EDT | Matt Kapko

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As customers walk away from wireless retail stores, they are less satisfied with the experience, largely because of a lack of product information and promotional incentives, according to the latest survey released by J.D. Power ... Read More »